Example case – Core Services:

Engineering Jane’s start-up company produces ‘Personal follower drone fan’. She realizes that there are laws and regulations for her product that she needs to comply with, for example a manual must be part of the product. Technical writing is not one of Jane’s strong skills. She likes to focus on developing her products so she contacts informiQ.

Client need:

The company has a great product that is not yet documented. Due to laws and regulations they cannot launch their product on the market until its correctly documented. The client also need basic processes and templates for future documentation work.

Client request:

Produce technical information for the product to be used in manuals and communication material.

Project:

  • Together with Engineering Jane, informiQ investigates what regulations there are for documenting this type of products.
  • Perform an end-user analysis for the product documentation
  • Decide design and distribution
  • informiQ creates clear content that is reusable and easy to translate
  • informiQ creates a process description and templates and tools for documentation that Jane’s company can use from now on.

 

Informiq services (pieces of the puzzle):

  • Product information
    • Technical documentation
    • Content design/layout
  • Processes and methods

 

Project outcome:

  • Product documentation
  • Process description
  • Guidelines and templates

Example case – Extended Services:

The success of Engineering Jane’s company has resulted in an overwhelming bundle of product information around the star product “personal drone fan”. She asks informiQ for help with structuring the product information.

Client need:

The product information must be reused and consistent to ensure that the information sent to the customers is the latest and valid. The number of documents is growing and there is a need for enhanced processes and appropriate tools, preferably Sharepoint since it’s already used in the company. Templates need to be in line with branding guidelines.

Client request:

We have a need to develop processes and optimize the use of Sharepoint information structure.

Project:

  • Pre-study of current situation and analysis of the needs
  • Define and describe processes in accordance with the needs
  • Create a content structure with access privileges and request changes in Sharepoint
  • Create guidelines and templates, for example how to write reusable content
  • Train end-users how to use Sharepoint in a better way with the new processes and guidelines

 

Informiq services (pieces of the puzzle):

  • Management
    • Pre-study
    • Project management
  • Strategy
    • For content management
  • Product information
    • Content design/layout
  • Information structuring
    • Taxonomy
    • Metadata
  • Learning
    • Training of tools and guidelines

 

Outcome:

  • Guidelines (style guide); tone of voice, visualization etc
  • Templates for technical writing
  • Vocabulary database
  • Process descriptions; approval process, revision handling, update process etc