Business cases
Multinational company in the packaging and
printing industry
Need: Driver and administrator for obsolesence.
Provided from informiQ: Two consultants specialized in lifecycle management and audit process.
Deliveries: Continous obsolesence analysis, obsolesence coordination, life cycle data documentation, reports- and statistics management, stakeholder coordination, document cases in CRM, and customer/service support.
Multinational furniture manufacturer
Need: User guides, learning, and UX for a project spanning over several years implementing a strategic purchasing tool.
Provided from informiQ and Qlue: Five consultants specialized in technical writing, learning, and UX.
Deliveries: Eight go-lives worth of UX analysis, UX test, microcopy, user guides, learning material, learning sessions, and hyper care for Super users and a variety of end user groups. 4500 end users, 50/50 internal/external.
Defence industry manufacturer
Need: Administration of processes for Qualification-, Standard-, and Decision boards, as well as technical writing.
Provided from informiQ: One consultant for 50/50 Process administration and Technical writing.
Deliveries: Continous support on process cases, process meetings, process logs + updated technical specifications, way of working with instructions and rules.
Company specialising in the innovative development of connected solutions for the health and social care sectors
Need: Help with improving and streamlining the administration of all technical documentation.
Provided from informiQ: A team of senior consultants specialised in technical writing, XML, illustrations, and processes.
Deliveries: Purchase, implementation, and configuration of CCMS Paligo. Continous coordination, technical documentation and translation.
Swedish jetboard manufacturer
Need: User manual for assembly and installation of the jetboard, aimed at resellers and end users.
Provided from informiQ: One senior consultant specialized in technical writing, XML, illustrations, and processes.
Deliveries: Installation and assembly instructions, fully implemented in CCMS Paligo, with new layout and full publishing flow. Authoring of technical documentation.
Manufacturer of world-leading quality-inspection tool
Need: Improved and streamlined user manuals.
Provided from informiQ: One senior consultant specialized in technical writing, illustrations, and layout.
Deliveries: Modernised user manuals with better consistency, readability, and prepared for XML CCMS.
Manufacturer of ultraviolet water disinfectant tool
Need: Modernised manuals.
Provided from informiQ: One senior consultant specialized in technical writing, illustrations, InDesign and layout.
Deliveries: Modernised user manuals with better consistency, readability, and prepared for XML CCMS. Continous technical documentation.
Innovator of neonatal intensive care monitoring
Need: User manual for internal use of prototype.
Provided from informiQ: Two senior consultants specialized in technical writing, illustrations, layout, and medical product certification.
Deliveries: Modernised user manuals with better consistency, readability, and fulfilling certification requirements.
VR shooting game developer
Need: Installation manual for end users.
Provided from informiQ: One senior consultant specialized in technical writing, layout, and 3D illustrations.
Deliveries: User manual with "no text, focus on illustrations" approach for end users.
MedTech company
Need: User documentation converted from DocBook to DITA and moved to a new CCMS.
Provided from informiQ and Strategic 9: Two specialists in DITA and information architecture. One software developer.
Deliveries: About 15 user manuals re-structured according to DITA available in the new CCMS.
Multinational company in the printing and
labeling industry
Need: Review, edit, structure and update current operator’s manuals. Clear the backlog and establish a new way of working by introducing
a CMS system.
Provided from informiQ: One senior technical writer/illustrator, and
one trainee.
Deliveries: So far: Manuals for two machines which will be used as templates going forward.
Multinational company in the packaging and
printing industry
Need: Technical documentation such as manuals for operation, maintenance, and rebuilding of machines. Making a wide range of technical documentation available in the company’s various documentation systems.
Provided from informiQ: One senior technical writer/illustrator/
documentation specialist.
Deliveries: Technical documentation for maintenance and rebuilding of machines, available in the company's documentation systems.
Swedish transportation company
Need: Sub-project manager for technical documentation in refurbishment projects.
Provided from informiQ: One senior technical writer with project management skills.
Deliveries: Management, coordination and review of technical documentation such as user instructions, maintenance instructions, technical descriptions, drawings etc.